Account Manager
Own client relationships end-to-end – from kickoff through delivery, renewals, and expansion across software development engagements.
About the role
We are looking for a proactive Account Manager to serve as the trusted partner for clients engaging GeniusXLab on web, mobile, cloud, and AI projects. You will own the relationship after the sale — ensuring clarity, momentum, and satisfaction from kickoff through launch and beyond.
This is not a passive coordination role. You translate business goals into actionable delivery plans, surface risks early, and work alongside project leads to keep stakeholders informed and confident.
You will collaborate with sales, engineering, and leadership to identify expansion opportunities, secure renewals, and turn successful deliveries into long-term partnerships.
Core responsibilities
- Client ownership: Serve as the primary point of contact for assigned accounts — running status cadences, steering committees, and executive check-ins.
- Delivery alignment: Partner with engineering leads to align scope, milestones, and change requests with client expectations and contract terms.
- Risk & escalation: Identify blockers, timeline risks, and satisfaction issues early — escalating with clear options and recommended paths forward.
- Renewals & expansion: Maintain accurate account plans, flag upsell opportunities, and support proposals for follow-on work and retainers.
- Documentation & reporting: Keep CRM, project summaries, and stakeholder notes current so handoffs and leadership reviews stay accurate.
- Client advocacy: Represent client needs internally while setting realistic expectations — balancing quality, speed, and budget with transparency.
What we're looking for
We are looking for someone who has managed B2B technology services accounts and can operate confidently with both technical teams and business stakeholders.
Technical mastery
- →3+ years in account management, client success, or technical project coordination for software, digital, or IT services.
- →Proven track record managing multiple client accounts with concurrent delivery streams.
- →Comfort reading statements of work, change requests, and basic technical project plans.
- →Strong written and verbal communication in English — crisp updates, professional tone, no fluff.
- →Experience with CRM tools (HubSpot, Salesforce, Pipedrive, or similar) and client reporting rhythms.
- →Familiarity with agile delivery models and how engineering teams estimate and ship work.
Professional attributes
- →Organized and dependable — you follow through without being chased.
- →Calm under pressure — able to navigate difficult conversations with empathy and facts.
- →Commercial awareness — you understand margin, scope creep, and when to involve sales or leadership.
- →Remote-ready — self-directed across time zones with async-first habits.
Why you'll love working with us
High-value accounts
Work with startups and enterprises on meaningful product builds – not one-off brochure sites.
Remote & flexible
Collaborate globally with engineering squads across the US, Brazil, and Europe.
Growth path
Clear trajectory into senior account leadership or sales leadership as we scale.
Competitive compensation
Base salary plus performance incentives tied to retention and expansion.
How to apply
Please follow this application process carefully. Applications without the requested video will be archived.
- 1Email contact@geniusxlab.com with the subject line "Account Manager." First line: "I own client outcomes."
- 2Include a brief summary of accounts or projects you have managed (client type, team size, duration).
- 3Attach your résumé in PDF format.
Video application (Loom, max 5 minutes)
- Question 1 — Account ownership
Describe an account or client relationship you owned. What went well, what was hard, and how did you keep delivery on track?
- Question 2 — Difficult moment
Tell us about a time a project went off track. How did you communicate with the client and what was the outcome?
- Question 3 — Why GeniusXLab
Why do you want to manage client engagements at an IT consulting firm rather than an in-house product company?